How do I return an item?
Please email firstname.lastname@example.org. If you are availing of the cooling off period please follow the instructions below (What is the “Cooling Off” period?)
Please ensure that the item is in its original packaging, no refund will be given if the product has been used. Damaged, faulty products and shortages need to be immediately brought to our attention.
What is the “Cooling Off” period?
The “cooling off” period is a period you have as an online consumer in which to make up your mind if you want to return the goods or not. By law, this “cooling off” period expires 14 days after the day you received your goods. However, if this period expires on a non-working day, your deadline is extended till the next working day.
To exercise your right of withdrawal, you must unequivocally advise us of your decision to withdraw from the purchase. Prior to returning the goods, please advise our returns team at email@example.com To help us locate your details on our system please provide us with as much detail as possible including an order number or account number and telephone number.
When sending back the goods, please include a written statement or note with the goods that you are returning by post or courier so we can identify where the goods have come from. It is not enough to just send the goods back.
All goods must be packaged correctly and securely preventing the product and retail packaging from damage during transit. We generally advise to cover the product and retail packaging with a plastic bag, then protect with bubble wrap and place in a mailing box or envelope ensuring the product fits correctly into the packing box or envelope with no voids. Voids can allow the packing box to be crushed and allow movement and shifting of the contents.
When returning goods you will be responsible for the cost of returning the goods. Once the goods have been received by Cups ‘n’ Stuff inspected and in a manner fir for refund, a refund for the goods will be issued excluding the original cost of delivery.
When availing of the cooling off period, you may not use goods that you have received before deciding to withdraw from the purchase. All goods being returned must be in original condition including any retail packaging.
Customised, made to order or personalised goods cannot be returned.
My parcel/goods are damaged, what should I do?
Please contact us on 01-2865169 firstname.lastname@example.org
On receipt of your order, prior to signing for your goods, please carefully check the supporting delivery note supplied by the carrier to ensure that the contents of your delivery corresponds to the items mentioned on the delivery note/packing slip. No responsibility can be accepted afterwards for short delivery if there is a discrepancy. All shortages must be reported by email to Cups ‘n’ Stuff within 24 hours. Claims for shortages must be supported by the carrier’s proof of delivery note on which the goods have been signed for as short.
Unit 7 Parklands Office Park, Southern Cross Road
Rep. of Ireland
We recommend that you use some form of Recorded Delivery when sending returns as we cannot issue a refund for goods that do not reach us. You will be responsible for the cost of returning the goods to us unless the goods were faulty or we had delivered the goods to you in error.
Faulty /Defective or Incorrect Goods received: You can always return goods if they are defective. You should inspect the goods as soon as you receive them for defects or damage. We must be notified within 24hours of any items received defective, damaged or if there is a shortfall in the quantity sent. Depending on the defect we may request that the item be returned or depending on the defect a photo of the fault/defect may sufice, We will issue a replacement if available or if required by the customer a refund.
Where goods are damaged, incorrect or faulty, the cost of returning the goods will be reimbursed to the customer.